Having a retail business in an online platform like Poshmark or other marketplaces such as Depop, Mercari, Amazon, eBay, Facebook marketplace, and the likes is truly rewarding because it lets you generate income from your closet. It is not a secret that many people nowadays, especially with the pandemic, do their shipping in the comforts of their homes; hence online sellers are earning more than ever.
Unfortunately, along with the rising number of online shoppers becoming loyal users of these online marketplaces, opportunistic buyers are also rising, which puts many sellers in danger of being scammed. And while we have a clear idea of what being a victim of fraud is, there might still be some styles and practices of scams that we are not aware of. Scammers can be pretty creative! And because of these kinds of buyers, sellers who fall victim to the scammers' antics get disheartened and heavily affected. Not only does it affect the seller's earnings, but it also jeopardizes the seller's account.
Thankfully, on Poshmark, not only do they have Posh Protect for buyers, but they also offer protection to their sellers, which gives a sense of guarantee and security to retailers. Before we dive right in on how you can take advantage of Poshmark's seller protection, it is also essential that you know how your buyers are protected.
On Poshmark, posters are made secure by Posh Protect, which aims to provide buyers protection to make them feel comfortable using the platform for their online shopping. The policies on this buyer's protection cover a refund system that states that a full refund will be given to the buyer if the item was never shipped or the item received did not match the seller's listing description. All other rules are as follows:
- Payment for an order will not be released to the seller unless the buyer has confirmed that they received the item as described.
- Buyers are given three days after delivery to report if the ordered item has any problem, which requires photos that should support reports or claims. Should the buyer fail to report any dispute within the given period, the platform will release the payment to the seller, and the sale is considered final.
- If the buyer's claim is verified, Poshmark will send a return label to the buyer to return the order to the seller, which they should accomplish within five days after the claim's acceptance. After doing so, the refund is going to be processed.
Buyers are only eligible for a refund if the claim falls under the following:
- Items with undisclosed damage
- Received an incorrect or missing item
- Item is different from the description
- Item received is a counterfeit or is not authentic
Take note that filing refunds due to change of mind or items that do not fit your style and transactions completed outside the Poshmark platform are not covered by Posh Protect.
Poshmark Seller's Protection
Before selling on Poshmark, we are sure that you have asked yourself the question: Is Poshmark legit? And now that you have experienced earning through this platform, your questions have been answered. Yes! Poshmark is a legit marketplace, and it has a community of sellers and buyers that co-exist, giving opportunities to each other.
If you wonder if sellers like you get provided with protection when selling on Poshmark, the answer is yes. Poshmark not only takes care of its buyers but its sellers as well. The rule is simple: transact within the marketplace and abide by all the rules Poshmark has put in place to make sure that you have a smooth selling experience. Here are the things that you should pay attention to:
- Shipping: Make sure always to use the USPS Priority Mail shipping label Poshmark sends you where you should put it on your package. This ensures that your package is scanned through the USPS tracking system, which will entitle you to be fully covered by Poshmark should the package get lost in transit by USPS.
- Notifications: When your package gets scanned into the USPS system, Poshmark will send you and your buyer an email notification containing the package's tracking information. This gives you the chance to check and track your item's shipment status anytime during the period that it's on its way to the buyer. A notification is also sent to the buyer when USPS indicates that the package is successfully delivered. Poshmark sends a notification to the buyer so they can review and accept their order in the app.
- Delivery: For any item that costs $400 and up, Poshmark requires a signature from the recipient upon delivery. This is an additional feature that secures your item from getting lost upon delivery and helps you stop potentially opportunistic buyers who may claim that they hadn't received their order yet when in fact, they already did.
- Release of Payment: Poshmark will credit your earnings to your account after the seller has marked their order as accepted. You may redeem your earnings through direct deposit, or you may also request a check. All payment on orders that the buyer does not acknowledge after three days upon receipt will also be automatically credited to your account.
Keep Calm and Know What To Do
Now that you know how you, as a seller, get protected by Poshmark's policies, it is important that you also know what to do when your buyers report disputes and problems about your item.
Confidence in your item. If you are an honest seller, there is little to no chance of getting a buyer complaint. But as the saying goes, you can't please everybody. This somehow applies to the online shopping community. Just like how each individual has a unique personality, buyers are the same, too. So don't fret easily and question yourself what wrong you have done when a buyer reports a problem on you. If you know your items, then you don't have to worry about anything.
Do not lose hope. While this is easier said than done, in reality, many sellers often get deterred when they receive a complaint against their items. But it is essential to keep your cool and remember that not all complaints about your items are on a losing end, so don't lose hope just yet. The key to success in countering any reports on you is keeping evidence or proof and knowing that you are selling an honest item.
There is a due process. If a buyer reports against your item, Poshmark conducts an investigation before arriving at a decision. Buyers are asked to provide details and photos of the item before the Poshmark team decides on a resolution. Hence, if you have all the necessary evidence to prove that your item is not what the buyer claims to be, you have a higher chance of winning the case.
Different Types of Scams
As mentioned earlier, the Poshmark community is composed of social individuals who help each other. Whether you're a seller or a buyer, one way or another, you have helped a co-posher in boosting their listings by doing some boosting features such as sharing, following, liking, leaving love notes, and returning shares and follows. However, amidst all the nice people on the platform, some intend to take advantage of the sellers. They are the ones that result in scamming Poshmark sellers by buying an item and then intentionally file a report or a case against it.
These people can become creative and can come up with ways to fraudulently provide evidence and reasons for them to get a refund. This is why you must be aware of the scams that scammers often do to save yourself from a stressful situation and your Poshmark closet for a possible loss of item and income. Here are some approaches of buyers who would want to take advantage of you:
- Orders a new item, then returns it as not as described. A buyer will purchase a brand new or in a very good condition item then use the item before the 3-day after the delivery period is up. Given that they still have time left to file a report if the ordered item has any problem, they will now file a case on Poshmark about receiving an item that's not what they are expecting so they can get a refund. Unfortunately, this kind of claim can get as bad as buyers resort to intentionally damaging the items to succeed in their dispute. People like these want to experience and use the items without spending any fees on them. A new fashion piece to flaunt for free!
What you can do: It is safe to check the buyer's profile first to avoid this kind of scam. Check if they have any positive feedback or love notes given. You can also take a picture, even a video of your item before you ship them, including the time when you are packing it. This way, you can justify your item's condition before the buyer receives it, and Poshmark can have a good basis during their investigation. You should also keep any screenshots of your conversation with the buyer containing your exchange of messages about the item's condition (if the item has flaws). Lastly, you may contact Poshmark customer service and provide all the necessary proof to counter any allegations.
- Buys a high-value item, then swaps it with a different one. The buyer will purchase a high-value item and will file a claim stating that they received a counterfeit or fake item. This usually occurs in luxury brands where fake versions are easily acquired in the market. A buyer who would want to scam you will exchange your legit item (i.e., a Chanel or Louis Vuitton bag) with a fake bag and claim that you are scamming them. Sneaky buyers may also intentionally ruin the item to exaggerate their claim.
What you can do: Be as detailed as you can when taking photos of these kinds of items. Include each angle of the item, the texture, color, serial number, proof of purchase (if available), visible damage, and tag that will help for its authentication. Furthermore, make sure to check the buyer's profile for good feedback and how long they have been a member of Poshmark. One golden rule to consider when selling online is to only sell what you can afford to lose. You can never tell when a sneaky scammer can find a way to win their dispute.
- Asks to take the transaction outside Poshmark. The buyer will leave a comment or respond to your discount offer asking to move the transaction outside Poshmark for some reason. They may ask that you discuss the sale on social media apps like Facebook messenger or Instagram and complete the transaction there. From there, if you agree to their terms, you can be scammed in many ways. Also, this will lose you the Poshmark seller protection as the items will then be shipped outside the platform.
What you can do: Trust your instinct and investigate the buyer's profile. If it looks new or without any good feedback, it is safe to avoid dealing with this buyer. It would be best if you were firm in doing your transactions inside Poshmark. Additionally, it would not make sense to have a customer who doesn't want to be protected under Posh Protect. Be wise. Stay vigilant!
Stay Under Poshmark's Seller Protection
Scammers are everywhere, and there might be tons of other modus operandi out there that they can use so they can get their hands on your items and take advantage of sellers like you. Hence, if you want to stay protected under Poshmark Seller Protection, keep in mind to always practice and abide by the platform rules and regulations.
Often, sellers get excited about signing up on a marketplace without going through the community guidelines, which is not good. Remember that reading through the guidelines makes you aware of the things that you should follow and will also ensure your security and give you an advantage over disputes and claims against you.
As a seller, always remember that you have to:
- Be a trustworthy seller. When listing an item, you have to remain truthful and list only all the facts about your item. It includes being detailed as much as you can on the item's condition, description, flaws, size, and photos. Make sure that you always set your buyers' expectations to make them aware of what they are buying, which will greatly help you avoid any unforeseen reports.
- Only use the shipping label provided by Poshmark. Never transact outside Poshmark and use another courier to send your item to your buyer. Remember, any transaction done on the platform is not covered by any protection. In addition to this, to maintain a good reputation as a seller, it is ideal that you ship any orders immediately or within five days upon receipt of Poshamark's priority mail shipping label.
- Communicate well with your buyer. Communication is the key to any successful and unproblematic transactions. Make sure that you and the buyer share the same page before, during, and after the sale is done. You must answer all the questions of your buyer before you complete any transaction. Building a good reputation and communicating well with your buyer can earn you your loyal customers.
- Only use your own photos. To set proper expectations with your buyer, you must provide the actual photos of your items. While stock photos can look good, you may be at risk of having issues with its proprietary rights that may violate any laws. Furthermore, using your photos will ensure that you clearly indicate the state and condition of the item.