Buyer Protections
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Ryan Hill
1 min read

To make buying on OneShop simple and safe, we have policies in place for each purchase:

Shipping Guarantees

  • Sellers have 3 business days to ship all orders, excluding US bank holidays.
  • If a seller cannot ship on time, you will be awarded a $10 courtesy credit.
  • Tracking and shipping insurance are included on all orders.
  • For orders above $300, a signature on delivery, or explicit waiver through the carrier, is required.

Details information can be found on our Shipping Options page.

Returns and Refunds

  • Within 24 hours of delivery, OneShop requests a video unboxing of the order sent to unboxing@oneshop.com.
  • Orders without unboxing videos are ineligible for returns or disputes.
  • Orders with valid unboxing videos that do not match their listing description can be submitted to support to begin a refund claim.
  • We don't handle authentication. For more info, see our authentication policy.
  • Approved returns will be sent a shipping label and must be shipped back to the seller in full within 24 hours of receiving the prepaid label.
  • A full refund will be issued once final redelivery of all items is confirmed by the original seller.

Canceling Orders

  • All orders are final and cannot be canceled.
  • Orders that the seller does not fulfill will be resolved via the OneShop team. If it has been 3 business days, please reach out to OneShop support.
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